FAQs Purple Nest Hostel
Frequently asked questions
About booking, cancellations, etc.
Important
If you have booked through an “UNOFFICIAL” channel (Booking, HostelWorld, Tripadvisor, Hotels, etc.) you must contact the channel.
Payments
You will find proof of payment in the confirmation e-mail.
Cancellations
If your reservation is non-refundable, you will not be able to cancel it.
To modify or cancel your booking you can do so through the link sent to your email at the time of booking. You can also visit this link to modify your booking.
IMPORTANT.
If you have booked through an “UNOFFICIAL” channel (Booking, HostelWorld, Tripadvisor, Hotels, etc.) you must contact the channel.
– Non-refundable rate: The total amount will be charged at the time of the reservation. It won’t be refunded under any circunstances.
– * Free cancellation / Standard rate:Â You can cancel without any charges up to 48h prior to arrival.
– No show:Â In case of no show or late cancellation, the amount of the first night will be charged.
– * In all the cases, the amount would be charged in the currency of your country.
Modifications
If your reservation is non-refundable, you will not be able to cancel it.
To modify or cancel your booking you can do so through the link sent to your email at the time of booking. You can also visit this link to modify your booking.
IMPORTANT.
If you have booked through an “UNOFFICIAL” channel (Booking, HostelWorld, Tripadvisor, Hotels, etc.) you must contact the channel.
Non-refundable rate: The total amount will be charged at the time of the reservation. It won’t be refunded under any circunstances.
* Free cancellation / Standard rate:Â You can cancel without any charges up to 48h prior to arrival.
No show:Â In case of no show or late cancellation, the amount of the first night will be charged.
* In all the cases, the amount would be charged in the currency of your country.
Confirmation
You will receive a confirmation e-mail as soon as the reservation is confirmed. It usually arrives within a couple of minutes, but sometimes it takes longer. Please check your spam or junk mail folder, as the e-mail may have ended up there by mistake. If you do not receive any e-mail, please send email to purplenest@feetuphostels.com
The details and confirmation of your booking are in the email sent to you at the time of booking.
First, look in your inbox and spam folder (it may have ended up there by mistake). You can also send an email to purplenest@feetuphostels.com
Booking
You can check our last minute prices, availability, distribution, book and SAVE UP TO 10% on the next link BOOK NOW.
If you are looking to book for a group of more than 10 people, then our groups department can help you.
Please email groups@feetuphostels.com or visit our dedicated group booking section.
Yes, if you can book a single bed, just check our availability, book and SAVE UP TO 10% on the next link BOOK NOW. THE BEST PRICE GUARANTEE.
You can check our rooms for couples’ prices, availability, book and SAVE UP TO 10% on the next link BOOK NOW.
We recommend reserving ahead of time whenever possible. Accommodation in high season in Valencia can fill up unexpectedly due to various events.
Our reservation system is provided by Nest Hostels. Valid credit card details are required to book online. Secure online reservations can be made through our website with valid credit card information including the credit card number, date of expiry, and the credit card owner’s name. On the main page, click bookings & availability.
Prices vary according to the type of accommodation desired and the season .
When making the reservation on our web site you will be automatically given our best price for the requested date.
Groups
Groups of up to 10 people can reserve directly online. For larger groups, please email us directly at groups@feetuphostels.com. Our staff will reply as soon as possible.
Too visit group booking section.
Our facilities
Yes, our bathrooms are shared, but we also have rooms with private bathrooms if you are looking for privacy.
Yes, our kitchen is shared for cooking and making friends!
Yes, our reception is open 24 hours a day to help you!
Yes, we have luggage lockers to help you.
No, we are sorry but we do not accept pets.
In the hostel we have a private guarded area where you can put your bikes. The area is not covered, so in the winter/autumn months it is advisable to bring a bike cover.
All of our staff speaks English and will be more than happy to help you out with any questions you might have.
No, our reception is open 24 hours a day, there is no curfew. There is no lock-out during the day.
At check in we ask 5 euro deposit for the key we return at check out. The deposit is also required for towels and padlocks. The deposit is retained only if the items in question are lost or damaged. For more information send an email to purplenest@feetuphostels.com
Check-in 15:00 a 00:00
Check-out 05:00 a 11:00
Near our hostel
Yes, our bathrooms are shared, but we also have rooms with private bathrooms if you are looking for privacy.
Yes, our kitchen is shared for cooking and making friends!
Yes, our reception is open 24 hours a day to help you!
Yes, we have luggage lockers to help you.
No, we are sorry but we do not accept pets.
Non refundable rate: The total amount will be charged at the time of the reservation. It won’t be refounded under any circunstances.
* Free cancellation / Standard rate:Â You can cancel without any charges up to 48h prior to arrival.
No show:Â In case of no show or late cancellation, the amount of the first night will be charged.
* In all the cases, the amount would be charged in the currency of your country.
Groups of up to 10 people can reserve directly online.
For larger groups, please email us directly at groups@feetuphostels.com. Our staff will reply as soon as possible.
Too visit group booking section.
In the hostel we have a private guarded area where you can put your bikes. The area is not covered, so in the winter/autumn months it is advisable to bring a bike cover.
We recommend reserving ahead of time whenever possible. Accommodation in high season in Valencia can fill up unexpectedly due to various events.
Our reservation system is provided by Nest Hostels. Valid credit card details are required to book online. Secure online reservations can be made through our website with valid credit card information including the credit card number, date of expiry, and the credit card owner’s name. On the main page, click bookings & availability.
We welcome the opportunity to collaborate with you. You can email us directly through our web site for further information.
All of our staff speaks English and will be more than happy to help you out with any questions you might have.
Maps and directions are available by going to our MAPS & DIRECTIONS section.
Check-out at the Purple Nest Hostel is at 11h00.
We reserve the right to charge up to the full amount of an extra night for late check outs.
You can leave your bags for the day in our free luggage storage.
Rooms for new arrivals are generally available after 15h00; if you arrive before your room is ready, you may check in at the front desk from 08h00 onwards and leave your luggage in our luggage room.
Check-in before 08h00 wont be able to get into the Hostel.
Those with a late flight arrival need no concern, as reception is open 24h, arrivals after 24h00 will have to leave their passports with the night porter and pick it up in the morning.
No, our reception is open 24 hours a day, there is no curfew. There is no lock-out during the day.
Yes, in front of the hostel there is a private parking; here you can find prices https://www.interparking.es/es-ES/find-parking/Glorieta-Paz/
There is no free parking but there is a street next to the hostel called Paseo de la Alameda where you can always park for free.
At check in we ask 5 euro deposit for the key we return at check out. The deposit is also required for towels and padlocks. The deposit is retained only if the items in question are lost or damaged. For more information send an email to purplenest@feetuphostels.com
No, due to the regulations of the Spanish police, it is compulsory to have the original passport for the transfer of data and the verification of personal details.
Prices vary according to the type of accommodation desired and the season .
When making the reservation on our web site you will be automatically given our best price for the requested date.
Hello, we have a “Work and Travel” system.
Visit our website https://feetuphostels.com/work-with-us/ or send an email to work@feetuphostels.com
Good luck to you.
Do you still have questions?
If you still have questions you can send us a message through our social networks.
