1About the reservation system …
Our reservation system is provided by Nest Hostels. Valid credit card details are required to book online. Secure online reservations can be made through our website with valid credit card information including the credit card number, date of expiry, and the credit card owner’s name. On the main page, click bookings & availability.
2Can you please send me a confirmation for my visa application?
Under no conditions are we allowed to SEND FAX OR LETTERS for Visa document applications to embassies or consulates.
3Do I need to book ahead of time or can I just show up?
We recommend reserving ahead of time whenever possible. Accommodation in high season in Valencia can fill up unexpectedly due to obscure festivals or various events.
4Do you accept groups?
Groups of up to 8 people can reserve directly online. On the main page click bookings & availability. For larger groups, please email us directly at firstname.lastname@example.org
. Our staff will reply as soon as possible.
5I don` t have a credit card; how can I make reservation?
You can make a reservation request by emailing the appropriate hostel (see CONTACT page). Please include your full name, the dates you wish to stay, and the type of accommodations you wish to reserve. Our reservation staff will reply as soon as possible with our bank details in order to transfer the money. (Please note that office hours are from h10-h18, Mon-Sat)
6I haven` t received a confirmation.
Your email provider may be using spam filters. Please check your spam folders. If you still have not received your confirmation or if your email provider deletes possible spam, please email the appropriate hostel.
7I need to cancel my reservation.
Cancellations are subject to our cancellation policy. Please refer to our General Rules for more details.
Please note that we do not accept cancellations by phone.
8Is it safe to book online?
To put it short: yes.
9Is my credit card charged ahead of time when I make a reservation?
Payment is due upon arrival in cash or credit card. Please note that the first night will be charge on to your credit card at the time of booking. We require the first night deposit in order to guarantee the arrival, please refer to our cancellation policy as if you cancel within that your deposit will be refunded.
10What does it cost to reserve online?
Nothing extra, just the price of your bed, that’s why it is so good to book directly through us!
11What is your cancellation policy?
Our full cancellation policy can be found on the booking & availability page.
12Where do my personal details go?
Nowhere, which basically says we don’t sell your information to spammers or outside market research companies.